Program Overview

REFER A FRIEND PROGRAM OVERVIEW

How The Refer A Friend Program Works
The Refer A Friend program is a way that you as a customer can share your love of Creative Memories with friends and family who are new to us, i.e., they do not already have an account with CM.

When you refer new friends to CM and your referred friend(s) create an account and place their first order of $20 or more (excluding taxes for US and CA), both you and your referred friend(s) will earn a code to redeem FREE shipping on your Creative Memories purchases.

If You Are Affiliated To An Advisor, They Earn Too!
Advisors will earn on every order both you and your referred friend(s) place AND they will be affiliated to both of you, so their customer base will grow as well!

HOW TO REFER YOUR FRIENDS

  • Sign in to your Creative Memories account and look for the “Refer A Friend” link on the left nav of your “My Account” page.
  • Click the link to get your personal, shareable link you can send to friends and family via email and/or Facebook. (CA will not offer email share.) 
  • When your friend clicks through your referral link and provides a qualifying email address, they will receive an email with their special code. Once they get their special code, they must then create an account (using the same email address and device used when they clicked your referral link) and place their first order. (Note: They must create a new account and place an order of $20 or more and enter their code in the Apply Discount Code box and select the free shipping option to be eligible to receive their free shipping. Tax does not count toward the $20 minimum for US and CA.)
  • When your friend completes their order, YOU will receive an email with your code to redeem your free shipping.
  • To redeem YOUR code: At checkout (with at least $20 or more in products in your cart), apply the code in the Apply Discount Code box and your code will be applied to your order; you must select the free shipping option.


For step-by-step instructions, watch this video.

COMMON FAQS

  • Am I eligible to refer? If you are a customer of Creative Memories and are currently not an Advisor, you are eligible to refer!
  • Who is eligible to be referred? Anyone you know who does not currently have an account at Creative Memories.
  • What platforms can I use to refer? You can refer friends via email and/or Facebook using a unique referral link from the CM website. (CA will not offer email share.)
  • Where do my friends enter their referral code? After adding $20 or more in products to their cart, your friends who are new customers should enter the referral code sent to them into the Apply Discount Code box at checkout and select the free shipping option.
  • How can I track my friends referral status/know if their referral was successful? You will receive an email informing you when your friend has placed their first qualifying order and you are eligible to redeem your free shipping. A thank-you email is sent only when customers use the email option to share their referral link. And it is NOT based on whether received by the friend successfully or not.
  • How will I receive my reward? You will receive an email with a code to redeem your free shipping. You will have 62 days from the date you received the email to redeem your code. To redeem, you must sign in to your account, fill your cart with at least $20 worth of CM products (excluding tax for US and CA), apply discount code at checkout and select the free shipping option.


TROUBLESHOOTING